Digiwizz Support Services

• Fixed monthly price plan based on per machine pricing .
• Access to help desk services. Business hours 8:30am – 5:30pm
• Priority response for emergency call outs.

I.T. can be a daunting place when things start to fall apart, holding up the fort when trouble strikes needs an experienced hand.

All our clients are consulted and advised throughout the life of their support contracts. This is important because technology grows and improves and so must you to avoid the IT shortfall.

The digiwizz support structure is based on three things.

• Preventative maintenance
• Proactive support
• Interactive support

We have enough experience in the support and maintenance industry to help all types of companies achieve a rock solid IT infrastructure that will keep on serving you every minute of every day.

Digiwizz has one of the most advanced monitoring and management systems on the market. It has been in evolution for over 10 years being conceived in the cooperate sector, we use these

sophisticated tools to support your systems.

Weather you’re a one man band or a large organization over multiple sites our methods are designed to maintain your windows based systems day in day out.

The three features of this concept have been developed through years of experience. This system has proved time and time again, that with the right kind of support and good planning, IT can be forgotten about and business can strive forward.

• Preventative maintenance .

We are constantly updating and scheduling out of hours maintenance tasks on your systems. This gives your system the immunity it needs to have a fighting chance against the threats that are looming on the internet every second your online, coupled with strong security software that we recommend, your systems are fully protected.

• Proactive support

Microsoft Windows is the leader in end user operating systems but it isn’t without its problems, our tools are designed to alert us in the event of a system failure. System messages can give us an early warning sign for potential outages. Our fully trained IT consultants can spot these and take proactive action.

• Interactive support

People using computers will always need help once in a while. Our support tools are designed especially for these situations our help desk technicians can log into your windows environment and take control of your system, remotely we’ll be able to see what you are doing and you’ll have the opportunity to learn how the issue is resolved. We can also tutor you with basic windows and office tasks making your experience with your PC an easier one.

Simple IT Support contracts

Our support plans are so simple to understand you can work them out for yourself. At Digiwizz our goal is to put the control in your hands, so you can make calculated choices when it comes to spending money on IT.
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